Dalian company to build customer service service dispatching platform escort Shuyun

From the China railway company news shows, during this year Shuyun, the national railway is expected to average daily send visitors 9 million 650 thousand passengers, an increase of 9.1%. At present, the summer has entered a critical period, in the face of increasing traffic trips increased the challenge of Dalian customer service center to "protect" the summer mission, with high quality and efficient service team, rich technical resources, fast and efficient logistics system for the summer work provide a powerful guarantee, technical support and logistics support.
Through the platform of "customer service service dispatching platform", scientific and rational allocation of staff, will fully mobilize the service resources, at the same time, set up a team which consists of 230 officers of the customer service service team, the distribution among the 18 Railway Bureau 53 depot, their user oriented to the "professional, efficient, safe and full" customer service service commitment, won the user recognition, and establish a good brand image.

Aiming at the problem during the summer hot weather, collaborative users, focus on the verification of our product list for locomotive air conditioning, cabinet by state, the first time to ensure the locomotive component after recovery, to provide a safe and comfortable service for thousands of passengers. At the same time, according to the difference of each product type locomotive ventilation system, similar locomotive particularity in different regions, making the user needs maintenance program in line with the maintenance of locomotive, supervise the user products timely and effective maintenance, to ensure the safe use of locomotive.

Set up "effective, reasonable, fast and safe logistics security system, through the service mode and process of rationalization of the logistics to achieve the best coordination and cooperation, constantly do" risk control, emergency plan, safety and early warning mechanism". At the same time, the management of spare parts, accessories in the segment of "centralized management, unified command and dispatch center, regional radiation" principle, to maximize the use of accessories cross efficiency, avoid overstock and waste of funds, provide powerful support for logistics Shuyun work.
In recent years, Dalian company customer service center to the user as the center, continue to focus on user experience, deep after-sales service culture construction, through continuous improvement of after-sales service quality, to create the most beautiful service card.